Terms of Service

Last updated: November 15, 2026

These terms govern your use of Zenith Dynamics, operated by [Your legal entity name and registered business address]. By registering a business account, you agree to these terms.

1. The service

Zenith Dynamics is a review-funnel tool: a business shares one link or QR code with their customers, a star rating routes the response toward posting a Google review (4-5★) or a private internal feedback form (1-3★), and the business manages the resulting feedback from a dashboard.

2. Accounts

You must provide accurate information when registering, and are responsible for activity under your account and for keeping your password (and, if enabled, two-factor recovery codes) confidential. A subdomain you choose is yours as long as your account remains active; a small number of subdomains (e.g. t, r) are reserved and cannot be registered.

3. Genuine reviews only

This service is built to route your own real customers' honest feedback — it never fabricates a review, never posts anything to Google on a customer's behalf without their own tap on Google's own page, and never lets a business pick a star rating for a customer. You agree not to use this service to solicit reviews from anyone other than genuine customers, to incentivize a specific star rating, or in any way that would violate Google's own review policies. We reserve the right to suspend an account we reasonably believe is being used to manufacture fake reviews.

4. Billing

Paid plans are billed through Cashfree, our third-party payment processor; we never see or store your full card details. A new account starts on a free trial (time- and usage-limited, as shown in your dashboard). Subscription fees are billed in advance and, except where required by law, are non-refundable once a billing period has started — you can cancel at any time to stop future renewals. If you use "managed" AI mode, credits are deducted only for a successfully AI-generated review; a failed or fallback-generated review never costs a credit.

5. Acceptable use

You agree not to use the service to violate any law, infringe anyone's rights, distribute malware, attempt to probe or attack our infrastructure, or resell access without our written agreement. Rate limits on login, registration, and API endpoints exist to protect the service for all tenants and may not be circumvented.

6. Suspension and termination

We may suspend an account for a breach of these terms, non-payment, or a genuine security concern; a suspended tenant's own funnel and dashboard become inaccessible until reinstated. You may close your own account and delete your data from your dashboard's Settings at any time.

7. Third-party services

Features that depend on Google (Gemini API, OAuth login, the Google review page itself), OpenAI, Cashfree, or Telegram are subject to those providers' own availability and terms — we are not responsible for outages or changes on their end, though we'll do our best to adapt.

8. Data protection

[LAWYER REVIEW] Our collection, use, retention, and processing of personal data — yours as a tenant, and your own customers' as data principals — is governed by our Privacy Notice, which forms part of these terms by reference. As a tenant, you remain responsible for having a lawful basis (typically your own customer's consent, obtained however you present the funnel link to them) to collect feedback and any contact details through your funnel, and for responding to your own customers' data-rights requests that reach you directly rather than through our Data Rights Request form. You agree not to use this service to collect special categories of personal data (health, financial, biometric, or similar sensitive data) through the feedback text field — it is designed for star ratings and general written feedback only.

9. Disclaimer and limitation of liability

The service is provided "as is," without warranty of any kind. To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages, or for any lost reviews, feedback, or business arising from use of the service. Our total liability for any claim is limited to the amount you paid us in the 3 months preceding the claim.

10. Governing law

These terms are governed by the laws of India, and any dispute is subject to the exclusive jurisdiction of the courts of Kolkata, West Bengal.

11. Changes

We may update these terms as the product evolves; continued use after a change constitutes acceptance. Material changes will be reflected in the "Last updated" date above.

12. Contact

Questions about these terms can be sent via our Contact page.